Legal · Refund & Cancellation
Refund & cancellation policy
Last updated 5 June 2026
Scope
This policy applies to payments made to Shri Siddhi Vinayak Construction (operating the Dastoor venues) via our online payment links — through Razorpay, CCAvenue, PayU, HDFC SmartGateway or any other gateway integrated on our systems. The cancellation charges and refund slabs below are taken directly from the signed booking agreement that governs every event with us; this page restates them for online payments. Where your individual signed booking agreement differs, that agreement prevails.
Booking token, balance and security deposit
Payments collected against a booking fall into the following categories:
- Token / booking amount — a minimum of 30% of the final booking amount (inclusive of all taxes). No booking is accepted or treated as valid without it. Once paid, the date is held in your name. This amount is treated as part of the cancellation charges set out below.
- Balance payment — the remainder of the booking value, paid in milestones up to the event date per the payment schedule in your written booking agreement.
- Security deposit — a refundable amount of ₹15,000 collected in addition to the booking amount. It is refunded in full provided no venue assets, fixtures, furniture, fittings, linen or equipment are damaged, missing or altered from their condition at check-in. Any charges or damages are first adjusted from this deposit; the balance is refunded to the original mode of payment within 48 hours of final check-out (complete vacating of the premises by hosts, guests and vendors).
Cancellation by the customer — refund slabs
The following terms of refund against cancellation apply, measured from the Date of Event (the first / commencement day of the event where multiple days are booked):
| Date of cancellation | Cancellation charges | Balance refund |
|---|---|---|
| Within 30 days from the Date of Event | 100% | None |
| Within 31–120 days from the Date of Event | 75% of amount paid-up | 25% of amount paid-up |
| Before 120 days from the Date of Event | 50% of amount paid-up | 50% of amount paid-up |
Conditions:
- Any refund is paid after deduction of GST (18%), as taxes paid are treated as sale of service and are not refundable.
- In case of a No Show, no refund is payable.
- If the balance / tax amount is not paid in full before the event date, the booking stands cancelled, entry may be refused, and the management reserves the right to re-allocate the date to another party without prior intimation.
Pandemic, natural disaster or lockdown
In the event of a pandemic, epidemic, natural disaster or lockdown, and only where so notified by the Government of India, we offer to host the same event on future dates subject to availability, or to apply the amount already paid towards another event up to the value paid. In such cases no refund, no compensation and no credit note is provided.
How refunds are processed
- For payments made online, refunds are issued to the original source of payment — the same card, UPI account, netbanking account or wallet — through the payment gateway, in line with gateway and RBI requirements. (Payments made offline are refunded by cheque in the name of the payer per the signed agreement.)
- We initiate an approved refund within three business days of approval. The payment gateway then processes it per its own SLA — typically 5–7 business days for cards / netbanking, 1–3 business days for UPI.
- The refund acknowledgement appears on your statement with the payment-gateway reference (Razorpay, CCAvenue, PayU or HDFC SmartGateway) and the original transaction reference.
- For partial refunds, the amount is computed under the slab above (net of GST and any adjustments) at the time of approval and credited back to source.
Chargebacks and disputes
Before raising a chargeback with your bank or card issuer, please write to us — chargebacks are slow, expensive for both sides, and almost always avoidable. We resolve approved refunds within the SLA above. If you have raised a chargeback, please notify us by email; chargeback disputes are managed through the payment gateway’s dispute portal with our supporting documentation.
How to request a refund or cancellation
Email info@dastoorgarden.com with:
- Booking reference number
- Event date
- Reason for cancellation
- The payment gateway transaction reference (if known — visible on your receipt)
We acknowledge within two business days and confirm the refund amount in writing before initiating the refund.
Disputes and jurisdiction
All disputes are subject to the exclusive jurisdiction of the courts at Indore, Madhya Pradesh, India. Indian law applies.
Merchant & contact
Online payments for the Dastoor venues are collected by:
Shri Siddhi Vinayak Construction (Registered Partnership Firm)
GSTIN: 23ABYFS5915P1Z7
Registered office: Plot 12, Scheme No 159, M.R. 10 Road, near Indore Bypass Road, Indore, Madhya Pradesh 452016
Email: info@dastoorgarden.com
Phone: +91 88787 89999