Refund & cancellation policy

Scope

This policy covers any payment made to Dastoor via our online payment links — through Razorpay, CCAvenue, PayU, HDFC SmartGateway or any other gateway integrated on our systems. It does not cover offline payments (cash, bank transfer, cheque), which follow the terms written into your individual booking agreement.

Booking tokens, balances and security deposits

Online payments collected against a booking fall into three categories:

• Token amount — a non-refundable amount paid to block a date. Once paid, the date is held in your name and the venue is taken off the open calendar.
• Balance payment — the remainder of the booking value, paid in milestones up to the event date per your written booking agreement.
• Security deposit — a refundable amount returned in full within fifteen business days of the event, after a damage and cleanliness inspection.

Cancellation by the customer

The following slabs apply unless your written booking agreement states otherwise:

• 60+ days before event: token amount forfeited; balance refunded in full.
• 30–60 days before event: token amount forfeited; 50% of balance refunded.
• 15–30 days before event: token amount and 50% of balance forfeited; remainder refunded.
• Less than 15 days before event: full booking value forfeited; no refund possible (the date cannot be re-let at this notice).

Cancellation by Dastoor

If we are unable to honour a confirmed booking for reasons within our control (over-booking, venue unavailability), we refund the entire amount paid plus an additional 10% as inconvenience compensation, and assist with relocating the event to a partner venue at no cost to you.

For events of God — natural disaster, civic curfew, large-scale public-health restriction — we offer either a full refund or a one-time date transfer to a mutually agreed alternative date within the next twelve months, at the customer’s preference.

How refunds are processed

• Refunds are issued exclusively to the source of payment — the same card, UPI account, netbanking account or wallet that the original payment came from.
• We initiate the refund within three business days of approval. The payment gateway then processes the refund per its own SLA — typically 5–7 business days for cards / netbanking, 1–3 business days for UPI.
• The refund acknowledgement appears on your bank statement with the payment-gateway reference (Razorpay, CCAvenue, PayU or HDFC SmartGateway) and the original transaction reference.
• For partial refunds, the difference is computed at the time of approval and credited back to source.

Chargebacks and disputes

Before raising a chargeback with your bank or card issuer, please write to us — chargebacks are slow, expensive for both sides, and almost always avoidable. We resolve approved refunds within the SLA above. If you have raised a chargeback, please notify us by email; chargeback disputes are managed through the payment gateway’s dispute portal with our supporting documentation.

How to request a refund or cancellation

Email info@dastoorgarden.com with:

• Booking reference number
• Event date
• Reason for cancellation
• The payment gateway transaction reference (if known — visible on your receipt)

We acknowledge within two business days and confirm the refund amount in writing before initiating the refund.

Disputes and jurisdiction

All disputes are subject to the exclusive jurisdiction of the courts at Indore, Madhya Pradesh, India. Indian law applies.

Contact

Accounts desk, Dastoor
Indore, Madhya Pradesh
Email: info@dastoorgarden.com
Phone: +91 88787 89999